Privacy Policy

ONLINE PRIVACY POLICY

Last Updated: January 19, 2026

Your privacy is important to us. The Home Service Solutions (“we,” “us,” or “our”), operating the websites thehomeservicesolutions.com and related sites (collectively, the “Site”), is committed to protecting the personal information of our visitors and users in a secure, confidential, and responsible manner that meets or exceeds applicable privacy standards.

This Privacy Policy describes the types of information we collect from and about you when you visit the Site, including promotional pages on platforms such as Facebook and Instagram that reference or link to this Policy in their data capture forms. It explains how we collect, use, disclose, and safeguard that information, as well as your rights and choices.

By accessing or using the Site, you consent to the practices described in this Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information to provide and improve our home services matching (e.g., connecting you with contractors, installers, repair professionals, or other home improvement options through trusted partners).

Information You Voluntarily Provide When you submit forms, surveys, questionnaires, or requests on the Site, you may provide:

  • Personal identifiers: Full name, mailing address, email address, phone number (including mobile).
  • Home service details: Information about your home improvement needs, repair requirements, project type, budget, timeline, or other circumstances relevant to requested services.
  • Payment information: Billing/credit card details (only if processing payments or purchases).
  • Demographic data: Age range, household size, home type (if voluntarily shared for better service matching).

This information is collected only when you knowingly and willingly provide it.

Information Automatically Collected As you browse the Site, we and our service providers automatically gather:

  • Device and network data: IP address, browser type/version, operating system, device type/ID.
  • Usage data: Pages visited, time/date of access, referral sources, clickstream behavior.
  • Tracking technologies: Cookies, web beacons, pixels, server logs, and similar tools for functionality, analytics, personalization, and advertising.

We may also collect aggregated, anonymous demographic or interest-based data to understand user trends and improve services. We do not knowingly collect sensitive personal information (e.g., precise geolocation, health data) unless directly relevant and voluntarily provided for service purposes.

2. How We Use Your Information

We use your information primarily to:

  • Process and fulfill your requests (e.g., match you with appropriate home service professionals or providers from our network of trusted partners).
  • Communicate with you about your submissions, provide updates, quotes, eligibility information, or follow-up surveys.
  • Improve the Site, conduct internal analytics, and perform statistical analysis (often in aggregated form).
  • Send informational or promotional communications about related home service opportunities (where you have shown interest).
  • Comply with legal obligations, prevent fraud, and enforce our terms.

Marketing and Partner Communications We (and/or our trusted partners) may contact you regarding offers reasonably related to your inquiry. Such contacts are limited to a reasonable period (generally no longer than necessary to fulfill service purposes, often up to 24 months unless you engage further).

Important TCPA/TCPA-Like Consent Notice By submitting your contact information (including telephone number), you expressly consent and agree that The Home Service Solutions and/or our trusted network of approved partners (listed at https://thehomeservicesolutions.com/approved-installers/) may contact you via telephone calls (including prerecorded/artificial voice messages) and/or text messages (SMS/MMS) using automated telephone dialing systems for marketing, advertising, informational, or service-related purposes—even if your number is registered on any Do Not Call list. This consent is not required as a condition of purchasing goods/services. Standard message and data rates may apply. You can revoke consent at any time (see Opt-Out below).

3. Sharing and Disclosure of Your Information

We do not sell your personal information as a standalone product. However, to deliver the services you request:

  • We share necessary data with our trusted partners (e.g., approved home service providers, contractors, or specialists—view our current list at https://thehomeservicesolutions.com/approved-installers/) for purposes of matching, quoting, eligibility verification, and service delivery.
  • These partners are contractually obligated to use your information solely for the requested services, maintain strict confidentiality, and not use it for unrelated purposes.

We may also share information with:

  • Service providers (e.g., hosting, analytics, payment processors, support tools) bound by confidentiality agreements.
  • In the event of a merger, acquisition, or business transfer.
  • When required by law, subpoena, court order, or to protect our rights, property, user safety, or the public (including good-faith efforts to prevent fraud or harm).

We may use aggregated, non-identifiable data for industry trends, marketing insights, or public reporting.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, provide services, comply with legal obligations, resolve disputes, or enforce agreements. For example:

  • Lead/inquiry data is typically retained for up to 24–36 months (or longer if required by law or if you remain engaged).
  • Automatically collected data (e.g., logs) is retained for shorter periods for security/analytics.

We securely delete or anonymize information when no longer needed.

5. Children Under Age 13

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover such information was collected inadvertently, we will promptly delete it. Children under 13 must obtain parent/guardian permission to use the Site.

6. Your Choices and Opt-Out

  • Communications Opt-Out: Unsubscribe from our emails/newsletters or revoke TCPA consent by emailing info@thehomeservicesolutions.com with your request (include details for identification).
  • Third-Party Opt-Out: Contact partners directly for their opt-outs.
  • Cookies/Tracking: Manage preferences via browser settings or our cookie banner (where available). Note: Disabling cookies may limit Site functionality.

Opting out may affect our ability to match you with services.

7. Security

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. This includes encryption where appropriate, access controls, and regular security reviews. However, no internet transmission or storage method is 100% secure—we cannot guarantee absolute security.

8. Links to Other Websites

The Site includes links to third-party sites (including affiliates/partners). We are not responsible for their privacy practices, content, or security. Review their policies when leaving our Site.

9. Changes to This Privacy Policy

We may update this Policy to reflect changes in practices, technology, or law. Updates will be posted here with the new effective date. For material changes affecting previously collected data, we will provide notice (e.g., via email or prominent Site posting) and, where feasible, obtain your consent or provide opt-out options.

10. Acceptance of Terms

Your continued use of the Site following any changes constitutes acceptance of the updated Policy. If you disagree, discontinue use.

Contact Us

Questions or concerns?

Reach us at: Email: info@thehomeservicesolutions.com

Address: 234 Broadway Unit 9188 #15633, Newark, NJ